General conditions

1. Definitions

Customer: any person acting for purposes outside his commercial, business, craft or professional activity who purchases or may purchase products through the website.

Organization: the legal person acting in the context of its trade, business, craft or profession, with the following identity:

Point One, Revenue Partner BV

• Address: Minervum 7444D, 4817 ZG, Breda, the Netherlands
• E-mail address: service@point-one.nl
• Telephone number: +31 (0)76 30 33 123
• Chamber of Commerce number: 66718651
• VAT number: NL856671587B01
  

Products: all goods offered for purchase on the website.

Reflection period: the period within which the consumer can make use of his right of withdrawal.

Right of withdrawal: the possibility for the consumer to waive the distance contract within the reflection period.

2. Applicability

These general terms and conditions apply to all distance sales agreements concluded between the organization and the customer.

Before the distance sale is established, these general conditions are made available. This in such a way that the conditions can be stored by the customer. If this is not the case, the organization will provide the general terms and conditions to the customer free of charge.

Situations not covered by these general terms and conditions should be assessed 'in the spirit' of these general terms and conditions.

3. Conclusion and duration of the agreement

The offer is without obligation. The entrepreneur is entitled to change and adapt the offer. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images these are a true reflection of the products and / or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

All images, specifications data in the offer are indicative and cannot be a reason for compensation or dissolution of the agreement.

The agreement is concluded as soon as the customer has accepted the offer and the general terms and conditions.

4. Prices

The sales price are the prices listed on the website at the time the customer places an order. These prices include VAT at the applicable rate in the customer's country of residence and do not include shipping costs.

Additional shipping or other administrative costs will be stated per order in the communication with the customer before the agreement is confirmed. These costs depend on the country to which the products are to be shipped.

5. Payment

The customer must pay at the time of placing the order. The organization will only process the order once payment has been received.

If receipt of payment takes longer than 5 days, the organization has the right to cancel the order.

If there is a delayed payment, Point One cannot be held responsible for any delays in processing and/or delivery of the order.

Orders without valid payment in the name of the registered cardholder will not be accepted or processed.

Payments are possible through the following platforms:

• Bancontact
• iDeal
• Credit card
• Apple Pay
• Google Pay
  

6. Shipping and delivery

The organization undertakes to deliver the products as promptly as possible and, at the latest, within a period of 30 days following the full receipt of payment at the location indicated by the customer as the delivery address. If this period is exceeded, the customer will be notified by e-mail and the organization will provide a new reasonable delivery period.

If the order has a value of less than 45 euros, an additional transport cost of €4.95 in NL and €5.95 in BE will be charged. These costs will be communicated to the customer before the conclusion of the agreement. For orders with a value higher than 45 euro, no transport cost will be charged. These rates can always be adapted unilaterally by the organization, in function of the actual costs.

In case of damage or loss of the products during transport, the customer must contact the service provider/carrier, who is solely responsible. Under no circumstances can the organization be held responsible or liable for actions of, statements made by and/or damage under any form or of any kind caused by external parties (e.g. transport companies).

7. Conformity and guarantee

The organization shall ensure that each purchase meets the specifications of the offer, and reasonable requirements for normal use. Any vendor or manufacturer warranty provided by the organization to customer shall not affect the scope of the statutory warranty.

The above warranties do not apply in the case of normal wear and tear or damage caused by culpable incompetent use, or negligence in the maintenance of the purchase by the customer.

8. Cancellation of an order before delivery

The customer has the right to cancel an order without giving a reason and free of charge before shipment of the order. After cancellation of the order, the customer will receive a confirmation of the cancellation by e-mail and the amounts already paid will be refunded to the customer. An order can be cancelled via the webshop.

Once the order is handed over to the carrier, it is no longer possible to cancel it. In this case, the customer will have to invoke the right of withdrawal.

9. Right of withdrawal

The customer has legally 14 days to invoke his right of withdrawal, starting from the day following the delivery of the product. To exercise the right of withdrawal, an e-mail must be sent to return@point-one.nl after which further instructions will follow. No reason for withdrawal needs to be given, but may be requested by the organization. After receiving notification of the withdrawal, the organization will send a confirmation to the customer.

The organization retains the right to cancel the withdrawal at the moment when, upon return, it appears that the product has traces of damage, use, wear or no longer have the original labels. During the withdrawal period, the customer must handle the products with care. The organization may reduce the refund taking into account the depreciation of the products.

The organization will refund all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product. The organization may wait to refund all amounts until it has received the product.

Refunds will be made in the same manner with which the customer initially paid.

10. Complaints and disputes

The organization has a sufficiently publicized complaints procedure. Complaints can be sent to the e-mail address service@point-one.nl. Complaints submitted to the organization will be answered within a period of 14 days from the date of receipt.

The customer must give the organization at least 4 weeks to solve the complaint by mutual agreement. After this period a dispute arises that is susceptible to the dispute settlement.

Dutch law always applies to disputes between the organization and the customer, even if the customer resides in another country.